It is not unusual for an outsourcing relationship to have troubles from time to time. 

 

If there is too much turbulence, and normal contract change control cannot address the issues, then more and more organisations turn to an independent third party to mediate.

 

Our consultants have experience of such mediation and the development of action plans to bridge the relationship gap, in order to rebuild two way trust. 

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This mediation approach typically saves the instruction of lawyers, which benefits both parties and the end customer of the services.