Service Integration and Management
SIAM is an essential part of any modern IT architecture.
It enables the orchestration of multiple vendors and services to deliver customer solutions to end point devices
SIAM shows how the major IT services (including SaaS) fit together. SIAM enables impact assessment of changes in one service, relative to associated services.
SIAM operates at a higher level than the Configuration Management Database (see ITIL), but is linked via drill down.
Our consultants have extensive service design, ITIL and outsourcing experience, enabling IT Per4mance to assist your SIAM project.
By way of example, for this manufacturing client we set out possible and practical contractual mechanisms that should be put in place to help make SIAM successful.