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Creating RFPs and Contracts
IT Per4mance consultants are experienced at creating purposeful Request for Information (RFI) and Request for Proposal (RFP) documents. Most RFPs that are in play during 2019 are based on the ITIL V3 framework and will likely require extensive and expensive rework at the contract negotiation stage or via the Contract Change process.
Our consultants are known for their use of taxonomies to define the scope of the outsourcing deal, through the use of well defined requirements and service tower (eg End User Computing, Service Desk) models. A one page taxonomy enables all stakeholders and team members to maintain the 'big picture' of the outsourcing project. We have upgraded our ITIL V3 Cross Functional Taxonomy and specification to the latest ITIL V4 framework.
We believe in keeping the end contract in mind, even prior to RFP creation. We will discuss with you and your lawyer (internal or external) the various contract types, and their pros and cons in operational use. With advice from your lawyer, we will agree the most suitable target contract type which in turn, will determine the format of the RFP.
At IT Per4mance, we use our time proven and uptodate templates on Requirements, service tower taxonomies, RFIs and RFPs to ensure that your RFP is a comprehensive representation of the requirements and services that you are seeking to contract out.
To ensure that the RFP (and contract) are uptodate, we typically work with suppliers through an iterative process (sometimes called Competitive Dialogue) to identify industry good practice within service towers, and then include relevant aspects in the RFP.
Once the outsourcing process is at Best and Final Offer (BAFO) stage, we will generally work with your appointed lawyer on each contract for the down-selected suppliers. This enables the client to get the right balance between contract terms, acceptable service and technology obligations, pricing, service targets in the Service Level Agreement and transition costs and responsibilities. The supplier with the best combination of the aforementioned features, is generally awarded the contract.
A better RFP leads to better bids, a better contract and a better service to customers.
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